20 lines
863 B
Markdown
20 lines
863 B
Markdown
---
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title: "Senior Technical Writer at Trilogy"
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summary: "Managing knowledge bases for numerous products owned by Trilogy."
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author: "Abdullah Tarawneh"
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date: "2021-05-16"
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start: "May 2021"
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end: "current"
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at: "Trilogy"
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position: "Senior Technical Writer / Product Knowledge Curator"
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tags: ["technical writing", "senior role", "customer support", "product knowledge", "knowledge base", "curator", "curation"]
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category: "Work"
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cover: "/images/trilogy.png"
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---
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## Responsibilities
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- Quickly and rapidly learning new products with limited information.
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- Reading customer support tickets to document the problems and solutions faced by actual customers.
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- Writing solution KB articles based on each problem-solution pair.
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- Writing troubleshooting KB articles based on troubleshooting steps within tickets that have the same symptoms but multiple different solutions. |