sites/abdullahtarawneh.com
1
Fork 0
Code Issues Pull requests Releases Wiki Activity
abdullahtarawneh.com/content/work/trilogy/index.md
a 7c1352fa85 update content and other css
2021-10-18 03:33:36 -05:00

752 B
Raw Blame History

title summary author date tags category cover
Senior Technical Writer at Trilogy Managing knowledge bases for numerous products owned by Trilogy. Abdullah Tarawneh 2021-05-16
technical writing
senior role
customer support
product knowledge
knowledge base
curator
curation
Work /images/trilogy.png

Responsibilities

  • Quickly and rapidly learning new products with limited information.
  • Reading customer support tickets to document the problems and solutions faced by actual customers.
  • Writing solution KB articles based on each problem-solution pair.
  • Writing troubleshooting KB articles based on troubleshooting steps within tickets that have the same symptoms but multiple different solutions.