863 B
863 B
| title | summary | author | date | start | end | at | position | tags | category | cover | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Senior Technical Writer at Trilogy | Managing knowledge bases for numerous products owned by Trilogy. | Abdullah Tarawneh | 2021-05-16 | May 2021 | current | Trilogy | Senior Technical Writer / Product Knowledge Curator |
|
Work | /images/trilogy.png |
Responsibilities
- Quickly and rapidly learning new products with limited information.
- Reading customer support tickets to document the problems and solutions faced by actual customers.
- Writing solution KB articles based on each problem-solution pair.
- Writing troubleshooting KB articles based on troubleshooting steps within tickets that have the same symptoms but multiple different solutions.