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update work/trilogy styling

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a 2021-12-17 00:54:52 -06:00
parent 8bd643b746
commit 1127c8091e
3 changed files with 23 additions and 24 deletions
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20
assets/scss/work/trilogy/index.scss
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@ -48,7 +48,7 @@
left: 0;
font-size: 2em;
font-weight: 900;
opacity: 0.5;
color: #A9B7D1;
text-align: right;
}
}
@ -59,12 +59,12 @@
font-family: monospace;
gap: 1em;
margin: 2em 0;
opacity: 0.5;
color: #B3BAD0;
}
strong {
display: block;
font-weight: 700;
background: rgba(108, 255, 128, 0.2);
background: #277766;
color: white;
white-space: pre;
padding: 0.25em 0.5em;
@ -83,7 +83,7 @@
}
.title {
&::before {
content: 'what i do';
content: 'what i did';
position: absolute;
top: -1.5em;
right: -.2em;
@ -121,8 +121,7 @@
left: -0em;
font-size: 4em;
font-weight: 900;
opacity: 0.5;
color:lightgreen;
color: #54A090;
}
}
}
@ -138,8 +137,7 @@
right: 0em;
font-size: 4em;
font-weight: 900;
opacity: 0.5;
color: lightgreen;
color: #54A090;
}
}
}
@ -156,8 +154,7 @@
right: calc(50% - 1ch);
font-size: 4em;
font-weight: 900;
opacity: 0.5;
color: lightgreen;
color: #54A090;
}
}
}
@ -233,8 +230,7 @@
left: 0;
font-size: 4em;
font-weight: 900;
opacity: 0.5;
color: lightgreen;
color: #54A090;
}
}
}

21
content/work/trilogy/index.html
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@ -16,7 +16,7 @@ cover: "/images/trilogy.png"
<header class="page-header section">
<div class="container">
<img src="/images/trilogy.png" alt="" class="cover-image">
<h1 class="page-title">I manage the knowledge bases for a company with many subsidiaries and numerous enterprise applications within their portfolios.</h1>
<h1 class="page-title">I managed the knowledge bases for a company with many subsidiaries and numerous enterprise applications within their portfolios.</h1>
</div>
</header>
<hr class="separator">
@ -29,8 +29,8 @@ cover: "/images/trilogy.png"
<ul class="companies">
<li>Aurea</li>
<li>Playbooks</li>
<li>CoreTrac</li>
<li>Kerio</li>
<li>Skyvera</li>
<li>DevGraph</li>
<li>Jive</li>
<li>IgniteTech</li>
<li>GFI Software</li>
@ -38,28 +38,31 @@ cover: "/images/trilogy.png"
<li>Lyris</li>
<li>Versata</li>
<li>Avolin</li>
<li>Sonic</li>
<li>Savvion</li>
<li>Actional</li>
<li>...and more</li>
</ul>
<p>Chiefly, Trilogy manages all of these companies under the banner of a Central Support Team, consisting of L1 and L2 support agents.</p>
<p>Above the support agents are the <strong>Product Knowledge Curators.</strong></p>
<p>This role is also promoted as a <strong>Senior Technical Writer</strong> position, due to the nature of the work being performed by the PKCs.</p>
<p>This is a full-time contract position, with hiring, interviewing, productivity tracking, and weekly payments handled through the Crossover for Work platform (owned by Trilogy).</p>
<p>This was a full-time contract position, with hiring, interviewing, productivity tracking, and weekly payments handled through the Crossover for Work platform (owned by Trilogy).</p>
</div>
</section>
<section id="responsibilities" class="section">
<div class="container">
<h2 class="title">This role includes several responsibilities.</h2>
<h2 class="title">This role included several responsibilities.</h2>
<section id="quick-learning">
<h3 class="subtitle">Being a quick learner.</h3>
<p>Being responsible for several products under the banner of Central Support means that I have to quickly and rapidly learn new products with limited information.</p>
<p>Being responsible for several products under the banner of Central Support meant that I have to quickly and rapidly learn new products with limited information.</p>
</section>
<section id="problem-solving">
<h3 class="subtitle">Analyzing real problems from real customers.</h3>
<p>I am tasked with reading customer support tickets one by one, in order to document the problems and solutions faced by actual customers.</p>
<p>I was tasked with reading customer support tickets one by one, in order to document the problems and solutions faced by actual customers.</p>
</section>
<section id="writing-articles">
<h3 class="subtitle">Writing clear and concise articles.</h3>
<p>After reading each ticket, I have to write two different types of articles:</p>
<p>After reading each ticket, I had to write two different types of articles:</p>
</section>
<div class="kba-types" id="kba">
<section class="card" id="skb">
@ -73,7 +76,7 @@ cover: "/images/trilogy.png"
</div>
<section id="tnc">
<h3 class="subtitle">Training and certifying support agents.</h3>
<p>Based on the amassed product knowledge within the articles written throughout the above process, I create training units within a learning management system, consisting of either a test or a task based on each article/ticket pair.</p>
<p>Based on the amassed product knowledge within the articles written throughout the above process, I created training units within a learning management system, consisting of either a test or a task based on each article/ticket pair.</p>
</section>
</div>
</section>

6
layouts/partials/site-footer.html
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@ -2,11 +2,11 @@
<hr>
<div class="container">
<dl>
<dt>email</dt>
<dt>email (smtp)</dt>
<dd>a@trwnh.com</dd>
<dt>xmpp</dt>
<dt>chat (xmpp)</dt>
<dd>a@trwnh.com</dd>
<dt>fediverse</dt>
<dt>social (activitypub)</dt>
<dd><a href="https://mastodon.social/@trwnh" rel="me">mastodon.social/@trwnh</a></dd>
</dl>
<div class="external">