diff --git a/assets/scss/work/trilogy/index.scss b/assets/scss/work/trilogy/index.scss
index 9674e8d..91c9ba1 100644
--- a/assets/scss/work/trilogy/index.scss
+++ b/assets/scss/work/trilogy/index.scss
@@ -48,7 +48,7 @@
left: 0;
font-size: 2em;
font-weight: 900;
- opacity: 0.5;
+ color: #A9B7D1;
text-align: right;
}
}
@@ -59,12 +59,12 @@
font-family: monospace;
gap: 1em;
margin: 2em 0;
- opacity: 0.5;
+ color: #B3BAD0;
}
strong {
display: block;
font-weight: 700;
- background: rgba(108, 255, 128, 0.2);
+ background: #277766;
color: white;
white-space: pre;
padding: 0.25em 0.5em;
@@ -83,7 +83,7 @@
}
.title {
&::before {
- content: 'what i do';
+ content: 'what i did';
position: absolute;
top: -1.5em;
right: -.2em;
@@ -121,8 +121,7 @@
left: -0em;
font-size: 4em;
font-weight: 900;
- opacity: 0.5;
- color:lightgreen;
+ color: #54A090;
}
}
}
@@ -138,8 +137,7 @@
right: 0em;
font-size: 4em;
font-weight: 900;
- opacity: 0.5;
- color: lightgreen;
+ color: #54A090;
}
}
}
@@ -156,8 +154,7 @@
right: calc(50% - 1ch);
font-size: 4em;
font-weight: 900;
- opacity: 0.5;
- color: lightgreen;
+ color: #54A090;
}
}
}
@@ -233,8 +230,7 @@
left: 0;
font-size: 4em;
font-weight: 900;
- opacity: 0.5;
- color: lightgreen;
+ color: #54A090;
}
}
}
diff --git a/content/work/trilogy/index.html b/content/work/trilogy/index.html
index 855c261..ef213a0 100644
--- a/content/work/trilogy/index.html
+++ b/content/work/trilogy/index.html
@@ -16,7 +16,7 @@ cover: "/images/trilogy.png"
@@ -29,8 +29,8 @@ cover: "/images/trilogy.png"
- Aurea
- Playbooks
- - CoreTrac
- - Kerio
+ - Skyvera
+ - DevGraph
- Jive
- IgniteTech
- GFI Software
@@ -38,28 +38,31 @@ cover: "/images/trilogy.png"
- Lyris
- Versata
- Avolin
+ - Sonic
+ - Savvion
+ - Actional
- ...and more
Chiefly, Trilogy manages all of these companies under the banner of a Central Support Team, consisting of L1 and L2 support agents.
Above the support agents are the Product Knowledge Curators.
This role is also promoted as a Senior Technical Writer position, due to the nature of the work being performed by the PKCs.
- This is a full-time contract position, with hiring, interviewing, productivity tracking, and weekly payments handled through the Crossover for Work platform (owned by Trilogy).
+ This was a full-time contract position, with hiring, interviewing, productivity tracking, and weekly payments handled through the Crossover for Work platform (owned by Trilogy).
-
This role includes several responsibilities.
+
This role included several responsibilities.
Being a quick learner.
- Being responsible for several products under the banner of Central Support means that I have to quickly and rapidly learn new products with limited information.
+ Being responsible for several products under the banner of Central Support meant that I have to quickly and rapidly learn new products with limited information.
Analyzing real problems from real customers.
- I am tasked with reading customer support tickets one by one, in order to document the problems and solutions faced by actual customers.
+ I was tasked with reading customer support tickets one by one, in order to document the problems and solutions faced by actual customers.
Writing clear and concise articles.
- After reading each ticket, I have to write two different types of articles:
+ After reading each ticket, I had to write two different types of articles:
@@ -73,7 +76,7 @@ cover: "/images/trilogy.png"
Training and certifying support agents.
- Based on the amassed product knowledge within the articles written throughout the above process, I create training units within a learning management system, consisting of either a test or a task based on each article/ticket pair.
+ Based on the amassed product knowledge within the articles written throughout the above process, I created training units within a learning management system, consisting of either a test or a task based on each article/ticket pair.
- - email
+ - email (smtp)
- a@trwnh.com
- - xmpp
+ - chat (xmpp)
- a@trwnh.com
- - fediverse
+ - social (activitypub)
- mastodon.social/@trwnh
-