Abdullah Tarawneh

Mastodon documentation

Bless you for being here to work on the docs BTW. It's a big relief.

• Revamped and rewrote documentation for an open source project used by over 2 million people
• Developed information architectures for various personas
  (users, admins, project contributors, client developers, and protocol implementers)
• Currently ingesting and organizing over 3.8k open issues to determine areas of improvement

Pixelfed project / product management

I don't trust anyone as much as you to shape the direction of the project.

• Took the initiative to create a masterpost tracking bugs and issues in the alpha release, allowign the dev to quickly address missing functionality and improve usability
• Developed and implemented processes that turned Pixelfed from a one-person project to a team effort

Senior Technical Writer, Trilogy (May - Dec 2021)

• Managed for over 100 knowledge bases under the banner of Central Support
• Wrote 20 articles per week documenting issues faced by real customers
• Trained and certified L1 and L2 support agents based on Zendesk tickets

Skills

It's scary how much
you know.

• Wide knowledge base
• Excellent public speaking
• Exacting attention to detail
• Resourceful problem solving
• Critical thinking
• Writes HTML/CSS and Python
• Can read Elixir/Ruby and some JS

Personal coding projects

• A static WebFinger server, written in Python and FastAPI, implemented according to RFC 7033
• A Certbot authentication hook for Namecheap, implementing the DNS-01 challenge
• PhotoBucketGrabber, a Python script to download Photobucket albums given a list of URLs
• salatime, a terminal program to print out prayer times for Birmingham, AL using Requests and BeautifulSoup

Education

Graduated with multiple honors programs from University of Alabama at Birmingham, Fall 2018

• BS, Biomedical Engineering
• BS, Computer and Information Science
• Minor, Mathematics
• Science and Technology Honors Program