---
title: "Senior Technical Writer at Trilogy"
summary: "Managing knowledge bases for numerous products owned by Trilogy."
author: "Abdullah Tarawneh"
date: "2021-05-16"
tags: ["technical writing", "senior role", "customer support", "product knowledge", "knowledge base", "curator", "curation"]
category: "Work"
cover: "/images/trilogy.png"
---

## Responsibilities

- Quickly and rapidly learning new products with limited information.
- Reading customer support tickets to document the problems and solutions faced by actual customers.
- Writing solution KB articles based on each problem-solution pair.
- Writing troubleshooting KB articles based on troubleshooting steps within tickets that have the same symptoms but multiple different solutions.