more edits to work/trilogy
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@ -135,7 +135,7 @@
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font-weight: 700;
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background: hsl(120, 240, 80,);
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border-radius: 0.25em;
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padding: 0.25em;
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padding: .15em 0.5em 0.35em;
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}
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}
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.buttons {
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@ -14,7 +14,7 @@
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.page-title {
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color: white;
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line-height: 1.4;
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font-weight: 400;
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font-weight: 700;
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font-size: 1.75em;
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text-align: center;
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@media (min-width: 51.75em) {
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@ -32,6 +32,46 @@
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border: none;
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background: white;
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}
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.title {
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font-size: 2em;
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font-weight: 700;
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position: relative;
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margin-bottom: 2em;
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margin-top: 3em;
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}
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#about {
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.title {
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&:before {
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content: 'intro';
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position: absolute;
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top: -1.5em;
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left: 0;
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font-size: 2em;
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font-weight: 900;
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opacity: 0.5;
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text-align: right;
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}
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}
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.companies {
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display: flex;
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flex-flow: row wrap;
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font-size: 3em;
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font-family: monospace;
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gap: 1em;
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margin: 2em 0;
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opacity: 0.5;
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}
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strong {
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display: block;
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font-weight: 700;
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background: rgba(108, 255, 128, 0.2);
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color: white;
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white-space: pre;
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padding: 0.25em 0.5em;
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margin-top: 0.15em;
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width: min-content;
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}
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}
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#responsibilities {
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display: flex;
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flex-flow: column;
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@ -42,19 +82,15 @@
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gap: 2em;
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}
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.title {
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font-size: 2em;
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font-weight: 700;
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position: relative;
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margin-bottom: 2em;
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margin-top: 3em;
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&::before {
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content: 'Responsibilities';
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content: 'what i do';
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position: absolute;
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top: -0.5em;
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left: -0.5em;
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font-size: 4em;
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top: -1.5em;
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right: -.2em;
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font-size: 2em;
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font-weight: 900;
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opacity: 0.2;
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opacity: 0.5;
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text-align: center;
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}
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}
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section {
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@ -70,38 +106,40 @@
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margin-bottom: 1em;
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position: relative;
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}
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.blurb {
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p {
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line-height: 1.4;
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max-width: 45ch;
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font-size: 1.2em;
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margin-bottom: 1.4em;
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}
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#quick-learning {
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.subtitle {
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&:before {
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content: '01';
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position: absolute;
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top: -0.5em;
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left: -0.25em;
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top: -1em;
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left: -0em;
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font-size: 4em;
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font-weight: 900;
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opacity: 0.2;
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opacity: 0.5;
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color:lightgreen;
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}
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}
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}
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#problem-solving {
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text-align: right;
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display: flex;
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flex-flow: column;
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align-items: end;
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p {margin-left: auto;}
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.subtitle {
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margin-top: 5em;
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&:before {
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content: '02';
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position: absolute;
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top: -0.5em;
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right: -0.25em;
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top: -1em;
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right: 0em;
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font-size: 4em;
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font-weight: 900;
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opacity: 0.2;
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opacity: 0.5;
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color: lightgreen;
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}
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}
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}
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@ -110,14 +148,16 @@
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flex-flow: column;
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align-items: center;
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.subtitle {
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margin-top: 5em;
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&:before {
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content: '03';
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position: absolute;
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top: -0.5em;
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top: -1em;
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right: calc(50% - 1ch);
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font-size: 4em;
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font-weight: 900;
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opacity: 0.2;
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opacity: 0.5;
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color: lightgreen;
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}
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}
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}
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@ -157,13 +197,19 @@
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left: 0;
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font-size: 4em;
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font-weight: 900;
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opacity: 0.15;
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opacity: 0.35;
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color: #002663;
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}
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}
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.card__text {
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margin-left: auto;
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}
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}
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#tkb {
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position: relative;
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.card__title {
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position: relative;
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z-index: 1;
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&:before {
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content: 'TKB';
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position: absolute;
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@ -171,20 +217,24 @@
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right: 0;
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font-size: 4em;
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font-weight: 900;
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opacity: 0.15;
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opacity: 0.35;
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color: #002663;
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z-index: -1;
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}
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}
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}
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#tnc {
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.subtitle {
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margin-top: 5em;
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&:before {
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content: '04';
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position: absolute;
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top: -0.5em;
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right: 0;
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top: -1em;
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left: 0;
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font-size: 4em;
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font-weight: 900;
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opacity: 0.2;
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opacity: 0.5;
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color: lightgreen;
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}
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}
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}
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@ -16,25 +16,50 @@ cover: "/images/trilogy.png"
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<header class="page-header section">
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<div class="container">
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<img src="/images/trilogy.png" alt="" class="cover-image">
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<h1 class="page-title">I managed the knowledge bases for numerous enterprise applications owned by a company and its many subsidiaries.</h1>
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<h1 class="page-title">I manage the knowledge bases for a company with many subsidiaries and numerous enterprise applications within their portfolios.</h1>
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</div>
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</header>
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<hr class="separator">
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<section class="section" id="about">
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<div class="container">
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<h2 class="title">
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A little bit about the role...
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</h2>
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<p>Trilogy is the parent company of many other companies, and the list keeps growing.</p>
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<ul class="companies">
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<li>Aurea</li>
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<li>Playbooks</li>
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<li>CoreTrac</li>
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<li>Kerio</li>
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<li>Jive</li>
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<li>IgniteTech</li>
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<li>GFI Software</li>
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<li>Exinda</li>
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<li>Lyris</li>
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<li>Versata</li>
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<li>Avolin</li>
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<li>...and more</li>
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</ul>
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<p>Chiefly, Trilogy manages all of these companies under the banner of a Central Support Team, consisting of L1 and L2 support agents.</p>
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<p>Above the support agents are the <strong>Product Knowledge Curators.</strong></p>
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<p>This role is also promoted as a <strong>Senior Technical Writer</strong> position, due to the nature of the work being performed by the PKCs.</p>
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<p>This is a full-time contract position, with hiring, interviewing, productivity tracking, and weekly payments handled through the Crossover for Work platform (owned by Trilogy).</p>
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</div>
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</section>
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<section id="responsibilities" class="section">
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<div class="container">
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<h2 class="title">I had several responsibilities.</h2>
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<h2 class="title">This role includes several responsibilities.</h2>
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<section id="quick-learning">
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<h3 class="subtitle">Being a quick learner.</h3>
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<p class="blurb">Being responsible for several products under the banner of Central Support meant that I had to quickly and rapidly learn new products with limited information.</p>
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<p>Being responsible for several products under the banner of Central Support means that I have to quickly and rapidly learn new products with limited information.</p>
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</section>
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<section id="problem-solving">
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<h3 class="subtitle">Analyzing real problems from real customers.</h3>
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<p class="blurb">I was tasked with reading customer support tickets one by one, in order to document the problems and solutions faced by actual customers.</p>
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<p>I am tasked with reading customer support tickets one by one, in order to document the problems and solutions faced by actual customers.</p>
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</section>
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<section id="writing-articles">
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<h3 class="subtitle">Writing clear and concise articles.</h3>
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<p class="blurb">After reading each ticket, I would have to write two different types of articles:</p>
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<p>After reading each ticket, I have to write two different types of articles:</p>
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</section>
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<div class="kba-types" id="kba">
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<section class="card" id="skb">
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@ -48,7 +73,7 @@ cover: "/images/trilogy.png"
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</div>
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<section id="tnc">
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<h3 class="subtitle">Training and certifying support agents.</h3>
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<p class="blurb">Based on the amassed product knowledge within the articles written throughout the above process, I would create training units within a learning management system, consisting of either a test or a task based on each article/ticket pair.</p>
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<p>Based on the amassed product knowledge within the articles written throughout the above process, I create training units within a learning management system, consisting of either a test or a task based on each article/ticket pair.</p>
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</section>
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</div>
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</section>
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